Contact Support – MatchMeMuch Assistance

Account verification is required for security. Check your email for a verification link after registration. If you didn't receive it, you can request a new verification email from your profile settings.

Affiliate earnings are tracked separately from your regular balance but shown together for your convenience. Here's how they work: You can either choose to withdraw or pay for a subscription. For Withdrawal - There is no limitation on the maximum withdrawable amount. Pay for subscription - Affiliate earnings will be valued double the amount, for example, affiliate earnings of $250 is valued as $500.

You are automatically enrolled in the affiliate program when you register on the MMM platform. No separate sign-up is required.

You can share your unique referral link (with your affiliate code). When someone visits the site using your link and signs up, you earn a commission.

You earn 25% of the amount paid by the referred user for their subscription. If you refer a Supported Party, you earn 2% from their weekly payout. Referral earnings can also be used to pay for your own subscriptions, where their purchasing power is doubled — effectively giving you a 50% benefit from the amount paid by a referred relationship sponsor.

The MMM Affiliate Program allows users to earn 25% of the payments made by users they refer to the platform. This is credited as affiliate earnings, which can be used towards subscriptions and possibly withdrawn.

Your affiliate commission is credited immediately after the referred relationship sponsor makes a successful payment, or when a referred Supported Party receives their payout. The system calculates the commission (25% for relationship sponsor subscriptions, 2% for Supported Party payouts) and adds it to your affiliate balance. You can view this amount in the Affiliate Program section and on your Balance Page.

You can find your unique referral link in the Affiliate Program of your account. Simply log in, go to the Affiliate Program tab, and your referral link will be displayed there for you to copy and share.

Affiliate Program Section: - Shows your referral link and number of referred users. - Displays the affiliate earnings generated from those referrals. Balance Page: - Shows your total balance, including affiliate earnings. - Displays your withdrawable balance and purchase power (affiliate earnings are counted twice when used for purchasing subscriptions).

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Yes. Contracts on MMM are legally binding and are governed by the laws of the Republic of Singapore. However, any disputes will generally be resolved in the courts of your home country. The primary purpose of these contracts is not to impose strict obligations at the initial stages, but rather to establish a transparent and legal basis for the financial part of the relationship — particularly the provision of the agreed monthly budget. As parties progress to more advanced stages, the platform offers built-in parameters to support the formulation of more comprehensive contracts. In addition, MMM provides manual guidance (as part of the standard subscription) to help both parties maximize the benefits of these advanced contractual arrangements.

Yes, contracts can be edited. Either person can suggest changes using the "Edit" button. The other person needs to agree to the changes to take effect. If you want to suggest more than one change at a time, make sure they are about different parts of the contract.

To proceed with any contract, users must verify their identity with MMM. However, Test Moon contracts allow limited anonymity—parties may know only each other's first name. Other contracts—such as Preliminary and Main—will include sharing the full names of the parties between them.

You can stop a contract before it ends. Once you choose to stop the contract, a 3-day cool-off period begins. During this time, both you and your partner can change your mind and restart the contract. After the 3 days pass, the contract will be fully stopped, and you can only reconnect with the same partner by creating a new contract.

Contract signing is handled manually by the MMM admin team.

In MatchMeMuch (MMM), cohabitation contracts are designed to bring structure and clarity to relationships by clearly defining expectations and responsibilities. - Initiation: Either partner (Relationship Sponsor or Supported Party) can create and propose a cohabitation contract through the platform. - Review and Acceptance: The other partner reviews the terms — such as contract duration and monthly budget — and may accept, reject, or request changes before signing. - Verification: MMM verifies the identities of both partners and securely records the signed contract within the platform. - Enforceability: MMM facilitates the creation, signing, and storage of the contract, but the agreed obligations are binding between the two parties themselves. Purpose: These contracts help set clear expectations, reduce misunderstandings, and build trust between partners.

MMM provides a structured way for Relationship Sponsors and Supported Party to formalize financial agreements within their relationship. A contract defines the terms of support, including budget, duration, financial gift per milestone, monthly budget per child, financial gift upon marriage, and capital growth share. Once both parties agree, the contract governs the financial interaction between the parties, and remains valid outside of the platform as well.

MMM supports three types of contracts, each designed for different stages of connection and levels of commitment: Test Moon Contract - A casual, trial agreement to explore compatibility. - Duration: Up to 60 months (1826 days) Preliminary Contract - A structured mid-level agreement with defined terms. - Duration: Up to 60 months (1826 days) Main Contract - The most formal and long-term agreement. - Duration: Unlimited

When a contract ends or reaches its expiration: - The financial agreement and obligations stop. - The users can choose to renew, create a new contract, or end the relationship.

In Test Moon, VIP subscribers have the option to remain anonymous when entering into their first cohabitation contract. This means that instead of showing the real name of the relationship sponsor, a nickname is displayed to the supported partner. - Verification: MMM securely verifies and stores the real identities of both parties. However, the supported partner will only see the sponsor’s chosen nickname if anonymity is enabled. - Obligations: The relationship sponsor must sign an undertaking confirming that all responsibilities under the cohabitation contract remain valid, even though a nickname is used for privacy. - Privacy vs. Legal Requirements: MMM will not disclose the sponsor’s real name to the supported partner upon request. However, if required by law enforcement or court proceedings, MMM will cooperate and provide the sponsor’s verified identity in cases of unlawful or inappropriate behavior. - Purpose: The anonymity option is designed purely to provide lawful privacy similar to what an individual might expect in a relationship outside the MMM platform. It is not intended to shield abusive, unlawful, or harmful conduct. If credible allegations arise, MMM will not withhold the sponsor’s identity in any legal process.

Both Relationship Sponsors and Supported Party can initiate a contract. However, final confirmation requires agreement from both parties before it becomes active.

You may withdraw any unused funds from your account at any time. However, once funds are spent on subscriptions or contracts, they cannot be refunded.

Yes, account balance funds can be used to pay for your MMM subscription plans.

Go to Balance > Withdraw, select your preferred withdrawal method, enter the amount, and follow the steps.

You can deposit funds into your MMM account using various payment methods available on the platform, such as cryptocurrency or bank transfer. Go to Balance > Deposit, select your preferred method, and follow the instructions.

Deposits are usually processed instantly for crypto payments. Bank transfers may take 1–3 business days, depending on your bank and region.

No, there is no fixed minimum or maximum deposit amount. You can deposit any amount you prefer.

At MatchMeMuch, we believe that finance is reflection of the human's efficacy and ability to succeed in the modern world. Whilst itself money may be not as important as that ability, the most straightforward way to verify that ability is to demonstrate the financial soundness. On the other hand, without proper ability to sustain the relationship's (and, ultimately, the family's) cost one cannot rely on its stability. Many pairs that start with finance as a taboo topic end up with their relationship being jeopardised - often fatally - by it at a later stage. The inescapable reality MatchMeMuch invites to accept is that any relationship is a union of two personalities with own distinct interests that may sometimes conflict with each other just like they will often coincide. The worst way of handling a conflict of interest is to ignore it wholesale, leaving the financial matter aside. Following this approach, many people find themselves feeling unfairness and financial abuse by the partner, which has a poisoning effect upon any relationship. On the other hand, openly interacting on the financial issue before the relationship even begins, the parties of it create a healthy basis for its long-term success. MatchMeMuch assists in finding a meaningful pair, on the one hand, and to handle the financial topic in a least embarrassing and most professional way, on another hand.

Yes, a Relationship Sponsor can browse partner profiles without buying a subscription, but must complete financial verification by buying a subscription to start a conversation with a Supported Party.

Yes, a Supported Party can fully use MMM without buying a subscription.

No, you cannot extend your current subscription before it expires. Once your subscription nears its expiration date, you will receive a notification. At that time, you can purchase a new subscription to continue enjoying uninterrupted access to the platform’s features. However, you can pre-deposit the required amount into your account balance, and it will be used to pay for the new subscription, but you will still need to extend it manually.

Yes, you can upgrade from the Premium plan to the VIP plan at any time. To do so, simply pay the difference between your current Premium subscription fee and the VIP subscription fee. Once the payment is processed, the VIP features will be activated on your account. Upgrading allows you to unlock additional expert support, lifestyle advice, travel assistance, and more — without waiting for your current plan to expire.

Relationship Sponsors complete financial verification by purchasing a subscription plan. The plan value is based on the monthly budget they set during registration. Whilst it does not provide a full guarantee of the financial soundness, paying the subscription fee that is higher than the monthly budget of the potential relationship sponsor shows the serious intent by the relationship sponsor. Further, if the subsequent contract is made through MMM, the system tracks the availability of the funds for at least a month ahead and notifies both users if the relationship sponsor’s budget falls below.

MMM uses the location of residence provided in your profile to suggest compatible matches. However, if you set a search location preference, it will override your profile location. When searching for a partner, you can customize your preferences in the following ways: - Specific Location: Choose a particular city or country where you'd like to find a partner. - Radius-Based Search: Define a search radius (e.g., within 50 km) from your pinned location. - Worldwide: Explore potential partners from anywhere across the globe. The platform compares your profile location with the search filters set by others and shows matches accordingly. This helps ensure that the matches are aligned with your geographic preferences.

We offer three annual subscription plans — **Standard, Premium, and VIP** — each designed to offer varying levels of access and personalization to suit your matchmaking needs. Features available in all plans: - Access to all Standard Plan features - Ability to chat with potential partners and initiate contract. - Personalized support - Unlimited chats - Up to **10** Test Moons - Ability to exchange contact with up to **5** users each month **(60 per year)** and speak outside of MMM - The partner's profile is hidden from the search list once the Test Moon is started. Premium Plan adds: - Personalized action plan building and follow-up **support** from MMM’s experts for efficient search. - Potential partner's profile is hidden in search list for 72 hours since the last message response in chat. - Personal manager from MMM to assist with all ongoing matters and progress. - Requesting and verifying medical tests from relationship partner through MMM staff before Test Moon. - Expert training and continuous assistance — **twice a week 15-minute** coaching session via phone by MMM's staff. - Twice higher limit for the number of contact exchanges per month than in Standard **(up to 10 users each month / 120 per year).** VIP Plan includes everything in Premium, plus: - Thrice higher limit for the number of contact exchanges per month than in Standard plan **(up to 15 users each month / 180 per year).** - **Lifestyle/style advice** from MMM experts. - Potential partner's profile is hidden in search list for 72 hours since the last message response in chat. - Option to stay anonymous during Test Moon. - Travel and booking assistance for mutual travel with matches. - Special requests handling with priority.

If your payment is declined or delayed, you will be prompted to retry the transaction. In cases where the amount has been debited from your account but the payment was not successful, please check your account balance — the amount should be automatically credited there. You can then retry the payment using your account balance. If you face any issues or have concerns about failed transactions, please raise a support ticket for assistance.

As part of the Premium and VIP packages, subscribers can request and verify medical tests from their relationship partner through MMM staff before entering Test Moon. This option is designed to remove the embarrassment of personally asking a future partner for medical test results. Instead, MMM acts as an intermediary — collecting the test documents from the other party and confirming that they have been provided. Important note: While MMM facilitates the collection and checking of these medical test documents, it cannot guarantee their authenticity. Subscribers should view this as a convenience feature, not a certified medical assurance.

We support multiple payment methods to make your subscription purchase easy and flexible: - SWIFT international bank transfers - Cryptocurrencies including USDT (Tether), BTC (Bitcoin), and EURT (Euro Tether) - Account Balance: If you've topped up your account or received credits from a previous transaction, you can use your account balance to pay for your subscription. You can select your preferred payment method during the checkout process.

We offer three subscription plans designed to cater to different levels of features and visibility: Standard Plan - **Provides access to up to 75% of the platform’s features,** making it a strong option for users who want a wide range of functionality without going full premium. - Fee: **240%** of your monthly budget (as set by the relationship sponsor). Premium Plan - Offers additional benefits like enhanced profile visibility, faster matching, and more communication features. - Fee: **480%** of your monthly budget. VIP Plan - Best suited for users who want top-tier placement, priority support, and exclusive access to advanced features. - Fee: **720%** of your monthly budget. **Note:** The exact fee amount is dynamically calculated based on the monthly budget entered by the relationship sponsor during profile creation. This ensures fairness and flexibility across different user profiles.

We use AI moderation tools to automatically scan messages in real time for prohibited content, such as offensive language or suspicious links. This helps maintain a respectful, spam-free environment. - Messages flagged by AI are reviewed by our team to ensure fairness and accuracy. - AI moderation means your interactions are not monitored by humans unless necessary for a flagged review.

You can report a user by clicking the "Report" option in their profile or chat. Choose a reason and submit your report for review. To block a user, select the "Block" option—this will prevent them from messaging you or seeing your profile.

Our system uses AI and manual moderation to detect offensive, abusive, or harmful content. Such messages may be flagged, hidden, or removed automatically. Depending on the severity, the sender may receive a warning, temporary suspension, or permanent ban.

For security reasons, password resets require access to your registered email address. If you no longer have access to your email, please contact our support team with proof of identity.

To change your password, go to your profile settings and look for the "Change Password" section. You'll need to enter your current password and then your new password twice to confirm.

To reset your password, go to the login page and click on "Forgot Password". Enter your email address and follow the instructions sent to your email. Make sure to check your spam folder if you don't receive the email immediately.

If you haven't received the password reset email, please check your spam or junk folder. You can also try requesting a new reset link. If the problem persists, contact our support team.

If you're experiencing payment problems, please check that your payment method is valid and has sufficient funds. For specific payment errors, contact our support team with the error details.

You can update your profile information by going to your profile page “My Profile”. Make sure to save your changes after updating any information.

Yes. You can still create and access support tickets.

To create a support ticket: - Go to the Support page from the main menu. - Click on "Create New Ticket". - Fill in the required details: issue type, subject, and description. - Submit the ticket. You can track responses and communicate further within the same thread.

MMM offers a built-in support system where users can raise issues, ask questions, or report problems through a ticketing interface. Each ticket is handled by the support team, and users are notified when there’s an update or response.

Initial responses typically arrive within 24–48 hours. However, response times may vary depending on the complexity of the issue and current support load.

You can reply directly to the ticket within the support interface to continue the conversation. If needed, the issue will be escalated to the appropriate team for further resolution.

No, your role cannot be changed after registration. However, each person may have one account as a relationship sponsor and one account as a Supported Party, if they wish to use both roles.

No, your login is kept different from your username for security reasons. - Your username is what others on the platform can see. - Your login is private and used only to access your account. We also ensure that your login is not your email ID. This helps protect your personal information and prevents it from being exposed to others on the platform.

Yes, relationship sponsors must purchase a subscription to complete financial verification. Paying for a subscription shows the relationship sponsor's financial soundness and hence qualifies the relationship sponsor as financially verified. Only after this step can they begin chatting with potential partners. Relationship Sponsors will not be able to view profiles of Supported Party who have chosen to be visible only to financially verified relationship sponsors. This visibility is limited to relationship sponsors with a paid subscription and only when their declared monthly budgets are compatible.

No, a Supported Party does not need a subscription. Supported Parties can search for compatible partners and start conversations without a subscription. Relationship Sponsors will be able to respond only if they have a subscription. They cannot initiate conversations with Supported Parties, but they can see notifications about new messages and choose to purchase a subscription when received.

At MMM, your privacy is our top priority. We collect only the minimum information needed to create your account — such as a login, public username, and email address. All personal data you share is securely encrypted to protect against unauthorized access. You can remain anonymous while exploring the platform and even when buying a subscription, especially if you choose to pay with cryptocurrency. This allows you to simply collect contacts and interact with potential partners while keeping your identity private. However, if you decide to enter into a formal contract with another user through the platform, you will be required to provide verified personal details. This step is necessary to ensure the legality and validity of the contract. If you prefer not to share your real data, you can continue using the platform to find leads but must handle any agreements outside of MMM's system. To prevent abuse, MMM retains user data for 3 years from the last use of the account. After this period, you may request complete deletion of your data. Participation in the affiliate program also does not require identity verification. Regardless of verification status, any user can report abuse, and MMM has zero tolerance for illegal activities including but not limited to human trafficking, child exploitation, online harassment and extortion.

Choose Relationship Sponsor if you’re ready to support your partner financially, while they invest their time in the relationship. Choose Supported Party if you’re looking to invest your time in the relationship and would like your partner to offer financial support.

Creating a profile on MMM is quick and simple. Follow the steps below based on your chosen role: For Relationship Sponsors 1. Go to https://matchmemuch.com/register Step 1: - Choose your preferred partner type (Male, Female, Any). - Select your relationship role as Relationship Sponsor and click Next. Step 2: - Set your monthly budget — the amount you’re willing to offer a partner each month to support a lifestyle aligned with yours. Click Next. - Note: You can update this budget later, but search results and visibility may depend on the budget set and financial verification status. Step 3: - Create a login name for account access. - Login name is kept different from your username for security reasons. - Your username is what others on the platform can see. - Your login is private and used only to access your account. - We also ensure that your login is not your email ID. This helps protect your personal information and prevents it from being exposed to others on the platform. - Enter a public username to be displayed on your profile. - Set and confirm your password. - Provide a valid email address (one account per email). - Confirm you’re not a robot. - Review and agree to the terms and conditions. Step 4: - Choose your gender and relationship type. - Click Submit to finish setting up your account. - Once registered, go to the Profile tab to complete your profile with more details that help improve your match quality.

For Supported Party Go to https://matchmemuch.com/register Step 1: - Choose your preferred partner type (Male, Female, Any). - Select your role as a Supported Party of a Relationship Sponsor and click Next. Step 2: - Set your expected monthly budget — the amount you’d like your future partner to offer to support a lifestyle aligned with theirs. Click Next. - You can later adjust this budget during your own searches. Step 3: - Create a login name for accessing your account. - Login name is kept different from your username for security reasons. - Your username is what others on the platform can see. - Your login is private and used only to access your account. - We also ensure that your login is not your email ID. This helps protect your personal information and prevents it from being exposed to others on the platform. - Enter a public username to be displayed on your profile. - Set and confirm your password. - Provide a valid email address (one account per email). - Confirm you’re not a robot. - Review and agree to the terms and conditions. Step 4: - Choose your gender and relationship type. - Click Submit to complete your registration. - After registration, add more personal information to your profile to improve match quality.

Relationship Sponsors without a paid subscription can: - Search for potential partners using the default filters such as location, monthly budget, and language preferences. - Use additional filters including height, weight, hobbies, religion, profession, income, and daily availability. Limitations: - They cannot view profiles of Supported Parties who choose to be visible only to financially verified relationship sponsors. - They cannot initiate conversations with Supported Parties. Only Relationship Sponsors with an active paid subscription can access those restricted profiles and start chats with Supported Parties, as long as their monthly budgets are compatible.

If you didn’t register with an email, you won’t be able to reset your password automatically through the system. In this case, you’ll need to contact our support team for manual restoration. Please note that while we’ll do our best to help, the process may take time, and the outcome cannot be guaranteed.

Budget information helps us connect you with compatible partners by considering financial expectations, location, and language preferences. The budget you set during registration can be updated later. When updated, your subscription amount is automatically recalculated, and you can continue with your plan by paying the difference. You can also set a custom budget while searching. However, please note that your search results may be limited if potential partners have chosen to be visible only to users with a verified budget (i.e., those who have paid for a subscription).

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